We are committed to keeping families informed while their loved ones are receiving care at Palm Point. We have compiled a list of the most frequently asked questions below to help understand what a loved one’s inpatient stay will be like as well as a sample program schedule that details what a typical day at Palm Point will look like.
Top 10 Frequently Asked Questions
What is a Baker Act?
The Baker Act is a Florida law that enables families and loved ones to provide emergency mental health services.
How long will my loved one have to stay?
Your loved one according to the Baker Act law can stay a minimum of 72 hours.
If I come voluntarily can I leave anytime I want?
No, a person comes into the facility voluntarily they have to remain for a psychiatric evaluation and in most cases a minimum of 48 hours for evaluation.
Can I call and check on my loved one?
Patients can only be contacted if a privacy code is given by the loved one or assigned by a parent/guardian. (This code allows for contact with the patient only, not the nurse).
Parents/Guardians of minor children must also have a code to speak to the minor but can also get a daily update from the nurse.
All communication about your loved one is protected information and must have a signed Release of Information before the discussion.
Can I bring clothes and toiletry items for my loved one?
Please refer to the What to Bring flyer located in your welcome packet.
Who do I call for daily updates on my loved one?
General information is given by the nursing staff. Please remember all communication about your loved one is protected information and must have a signed Release of Information and a code before the discussion.
When will I know if my loved one is being released?
This information is communicated through nursing or social services staff. Please call your assigned unit or therapist for more details.
What does my loved one do all day, while at Palm Point Behavioral Health?
There is a sample schedule included in your welcome packet. Your loved one is attending group therapy, activities, and gaining knowledge of how to remain safe at home.
Where does my loved one go after discharge?
Your loved one returns home with you or to the address of record.
What are the next steps after discharge?
There is a flyer in your welcome packet that addresses the next steps and outpatient resources.
Help is Available Now
We’re available 24 hours a day, seven days a week to provide a no-cost mental health assessment for you or your loved one. Call us at 321-603-6550 or visit our facility to get started. For questions about our programs, call us or use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.